Delivery Options

Standard Delivery

• FREE 48h Delivery
• Available for all orders over £10
• Tracked service
• Delivery within 2 working days
• Order cutoff: 2 PM for same-day dispatch

Express Options

• Tracked 48h Delivery
• £2.99 for orders under £10
• Delivery within 2 working days
• Full tracking provided
• Order cutoff: 2 PM for same-day dispatch
• Premium 24h Delivery
• £3.99 for orders under £10
• Next working day delivery
• Full tracking provided
• Order cutoff: 2 PM for same-day dispatch

Delivery Information

• All orders are dispatched from our UK warehouse
• Delivery times are estimated and start from the dispatch date
• Working days are Monday to Friday, excluding public holidays
• Tracking information will be provided via email once your order is dispatched
• Orders placed after 2 PM will be processed the next working day
• We currently deliver to mainland UK addresses only

Payment ProcessOrder Review

1. Submit your order through our website or via email
2. Our team will review your order within 1 working hour
3. You will receive confirmation of order review

Payment Options

• Invoice Payment
• A detailed invoice will be sent to your email
• Payment can be made via bank transfer
• Order processing begins upon payment confirmation
• Payment Link
• A secure payment link will be sent to your email
• Accepts all major credit and debit cards
• Instant payment confirmation
• SSL-encrypted secure transaction

Payment Timeline

• Payment must be completed within 48 hours of order review
• Orders without completed payment after 48 hours will be cancelled
• A new order will need to be placed if payment deadline is missed

Order Tracking

• Tracking number provided via email upon dispatch
• Real-time tracking updates available
• Track your order through our website using your order reference

Delivery Notifications

• Confirmation email when order is received
• Payment confirmation email
• Dispatch confirmation with tracking details
• Delivery confirmation email

Failed Delivery Attempts

• Three delivery attempts will be made
• After failed attempts, package returns to our warehouse
• Customer contacted to arrange redelivery
• Redelivery fees may apply

Special Requirements

• Special delivery instructions can be added at checkout
• For specific delivery requirements, contact us at hello@bee-brave.co.uk
• Corporate or bulk orders may have different delivery arrangements

Contact Information
For any questions about payment or delivery:

• Email: hello@bee-brave.co.uk
• Phone: 07467 632198
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT

BEE BRAVE Ltd reserves the right to modify this payment and delivery policy at any time. Any changes will be effective immediately upon posting to our website.

Overview
BEE BRAVE Ltd is committed to ensuring your complete satisfaction with our premium Ukrainian honey products. We understand that circumstances may arise where you need to return a product, and we aim to make this process as simple as possible.

Return Conditions

• Products must be returned within 14 days of delivery
• Products must be unopened and in their original packaging
• Products must not be damaged or tampered with
• Proof of purchase (order number or receipt) must be provided

Non-Returnable Items
For food safety and quality assurance, we cannot accept returns of:

• Opened honey jars
• Products with broken safety seals
• Products that show signs of use or tampering
• Products stored in improper conditions

Return Process

1. Contact our customer service team at hello@bee-brave.co.uk or 07467 632198
2. Provide your order number and reason for return
3. Await confirmation and return instructions
4. Package the item securely in its original packaging
5. Ship the item to our address which will be provided at hello@bee-brave.co.uk or 07467 632198

Refunds

• Full refunds will be issued for eligible returns within 14 days of receiving the returned product
• Original shipping costs are non-refundable unless the return is due to our error
• Refunds will be processed using the original payment method
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Damaged or Incorrect Items
If you receive a damaged or incorrect item:

• Take photos of the damage/incorrect item
• Contact us within 48 hours of delivery
• Do not open the product unless instructed
• We will arrange collection and replacement at no cost to you

Quality Guarantee
BEE BRAVE stands behind the quality of our natural honey products. If you have concerns about product quality, please contact us immediately with:

• Product batch number
• Best before date
• Description of the quality issue
• Photos (if applicable)

Gift Returns
For gifts purchased from BEE BRAVE:

• The gift recipient may return the item
• Refund will be issued to the original purchaser
• Store credit option available for gift recipients

Contact Information
For any questions about our return policy or to initiate a return:

• Email: hello@bee-brave.co.uk
• Phone: 07467 632198
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT

BEE BRAVE Ltd reserves the right to modify this return policy at any time. Any changes will be effective immediately upon posting to our website.